FAQ’s

Q: Are your crystals real Preciosa® and SWAROVSKI®?

A: Yes! We only use 100% genuine crystals from Crystals by Preciosa® and SWAROVSKI® to guarantee the highest quality, clarity, and brilliance.

Q: Can I send you my own item to be embellished?

A: Absolutely. We offer custom embellishment services where you can send us jackets, shoes, bags—you name it—and we’ll bring your vision to life with crystals.

Q: How long does it take for custom sneakers to be made?

A: Each pair is made-to-order by hand. Please allow 2–3 weeks for production, plus shipping time. We’ll keep you updated every step of the way!

Q: How do I care for my crystal sneakers or custom item?

A: Handle them like the treasures they are! Avoid submerging in water or using harsh cleaners. Gently spot clean and store with love.

Q: Do you ship internationally?

 A: Yes, we ship worldwide! Shipping rates and times will vary based on location.